A 25% deposit per person is required to confirm a reservation.

Payment of the deposit confirms the guest's acceptance of Panterra's Booking Terms, Cancellation & Refund Policy and any trip-specific conditions shown on the booking.

The remaining balance is due according to the payment schedule shown on the individual trip booking.

Deposits are non-refundable, except where otherwise stated in a trip-specific booking policy or where Panterra cancels the trip and cannot provide a suitable alternative.

Where permitted, Panterra may offer the value of a non-refundable deposit as a Future Travel Credit toward another Panterra journey.

For cancellations made by the guest:

7 or more days before departure

A full refund of payments received, less any non-refundable third-party costs already incurred.

3–6 days before departure

A 50% refund of payments received, less any non-refundable third-party costs.

Less than 72 hours before departure

No refund.

No-show or failure to participate

No refund.

Where practical, Panterra may offer a transfer to another available date instead of a refund.

For cancellations made by the guest:

90 or more days before departure

Refund of payments received, less the non-refundable 25% deposit and any non-refundable third-party costs.

60–89 days before departure

50% of payments received may be refunded, less the non-refundable deposit and any non-refundable third-party costs.

45–59 days before departure

25% of payments received may be refunded, less any non-refundable third-party costs.

Less than 45 days before departure

No refund.

No-show, late arrival or unused portions of a trip

No refund or credit will normally be provided for services not used after the trip has commenced.

Because supplier cancellation terms can vary, certain expeditions may have different cancellation deadlines. Where this applies, the trip-specific terms shown at the time of booking will take precedence.

Some Panterra experiences require advance payment to hotels, transportation providers, boat operators, guides, activity providers or other local partners.

If a supplier's cancellation terms result in a non-refundable charge, that amount may be deducted from any refund otherwise payable to the guest.

Panterra will make reasonable efforts to recover or transfer supplier costs whenever possible.

Panterra understands that plans sometimes change.

When possible, guests may request to transfer their booking to another Panterra departure or apply eligible funds toward a future Panterra journey.

Rescheduling is subject to:

availability;

the cancellation period applicable to the original booking;

any difference in trip price;

availability and cancellation terms of Panterra's suppliers; and

any additional costs incurred in changing reservations.

A Future Travel Credit, when offered, is normally valid for 12 months from the original departure date, is non-transferable, and cannot be exchanged for cash.

Panterra may extend the validity period at its discretion.

Reducing the number of guests in a booking may affect the applicable group rate, accommodation, transportation or other supplier arrangements.

Any reduction in guest numbers will therefore be treated as a cancellation for the departing guest(s), subject to the applicable cancellation terms.

Panterra will advise the remaining guests of any resulting change in price before confirming the adjustment.

Panterra journeys take place in natural environments where weather, sea conditions, wildlife movements, road conditions and other local circumstances can affect an itinerary.

These conditions may occasionally require an itinerary, activity, route or timing to be adjusted.

Where reasonably possible, Panterra will provide a comparable alternative experience rather than canceling the trip.

Changes made for safety, environmental, operational or local conditions do not automatically constitute a cancellation by Panterra and are not normally eligible for a refund where the overall trip can continue substantially as planned.

If Panterra cancels a confirmed trip before departure and cannot provide a suitable alternative, guests will receive a 100% refund of payments made to Panterra for the cancelled trip.

Alternatively, guests may choose to transfer the full amount paid toward another Panterra journey, subject to availability.

A refund or transfer under this section does not include the cost of independently purchased flights, accommodation, insurance or other arrangements outside Panterra's booking.

Cancellation due to illness, injury, family circumstances, travel disruption or other personal reasons remains subject to the applicable cancellation deadlines.

Panterra may, at its discretion, offer a Future Travel Credit or rescheduling option when circumstances permit.

Guests are strongly encouraged to obtain comprehensive travel insurance, including coverage for trip cancellation, interruption, medical expenses and emergency transportation.

Panterra recommends that all guests purchase appropriate travel insurance at the time of booking.

Travel insurance may provide protection for circumstances that are not covered by Panterra's cancellation policy.

Panterra is not responsible for losses arising from a guest's decision not to purchase travel insurance.

All cancellation requests must be submitted to Panterra Eco Expeditions in writing by email or through the guest's WeTravel booking communication.

The date Panterra receives the written cancellation request determines the applicable cancellation period.

WeTravel is Panterra's booking and payment platform. Cancellation and refund decisions are governed by Panterra's applicable trip-specific policy. Guests should contact Panterra directly regarding cancellation or refund requests.

Approved refunds will normally be processed through the original payment method.

Refunds processed through WeTravel generally appear on the guest's statement within 5–10 business days, depending on the payment method and financial institution.

Any applicable non-refundable supplier costs, cancellation charges or other amounts permitted under this policy will be deducted before the refund is processed.

Certain Panterra journeys may require different cancellation conditions because of the nature of the trip, vessel, accommodation, transportation or other supplier commitments.

Where different terms apply, they will be clearly identified on the individual trip page and booking confirmation before payment.

By completing a booking, the guest acknowledges and accepts the cancellation, refund and rescheduling terms applicable to that trip.